Returns/Refunds Policy

1. Eligibility:
   a. Products purchased directly from Stone Innovations Ltd are eligible for return and refund, subject to the terms and conditions outlined below.
   b. Customised or specially ordered products may not be eligible for return unless there is a manufacturing defect or error on the part of Stone Innovations Ltd.

2. Return Period:
   a. Customers have 30 days from the date of delivery to initiate a return request.
   b. Late return requests may be subject to denial or additional fees.

3. Return Process:
   a. To initiate a return, customers must contact Stone Innovations Ltd's customer support team and provide the order number, product details, and reason for return.
   b. Upon approval, customers will receive a Return Merchandise Authorisation (RMA) number, which must be included with the returned product.
   c. Products must be returned in their original condition, unused, undamaged, and in their original packaging.

4. Restocking Charge:
   a. A 25% restocking charge will be deducted from the refund amount for all eligible returns.
   b. The restocking charge covers handling, inspection, and restocking expenses incurred by Stone Innovations Ltd.

5. Refund Process:
   a. Once the returned product is received and inspected by Stone Innovations Ltd, a refund will be issued within 10 business days.
   b. Refunds will be issued in the same form of payment used during the original purchase, unless otherwise specified by Stone Innovations Ltd.

6. Non-Refundable Items:
   a. Certain items may not be eligible for return and refund due to safety or hygiene reasons, as determined by Stone Innovations Ltd.
   b. These items include, but are not limited to: [provide examples].

7. Shipping Costs:
   a. Shipping costs associated with the original purchase are non-refundable, unless the return is due to an error on the part of Stone Innovations Ltd.
   b. Customers are responsible for the return shipping costs unless otherwise specified by Stone Innovations Ltd.

8. Damaged or Defective Products:
   a. If the returned product is damaged or defective due to manufacturing faults or errors on the part of Stone Innovations Ltd, the restocking charge will be waived.
   b. Stone Innovations Ltd reserves the right to inspect and verify the condition of the returned product before waiving the restocking charge.

9. Exchanges:
   a. Exchanges for the same product or alternative items may be offered, subject to availability and the discretion of Stone Innovations Ltd.
   b. Additional charges or refunds may apply depending on the price difference between the original and exchanged items.

10. Modifications and Discretion:
    a. Stone Innovations Ltd reserves the right to modify, update, or discontinue this return stroke refunds policy at any time without prior notice.
    b. Stone Innovations Ltd's decisions regarding eligibility, restocking charges, and refunds are final.