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Privacy Policy

1. Definition

This Privacy Policy governs the manner in which Stone Innovations Ltd collects, uses, maintains, and discloses information collected from users (each, a "User") of stoneinnovations.com website. This privacy policy applies to the Site and all products and services offered by us.

2. Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.

3. Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilised, and other similar information.

4. Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

5. How we use collected information

We may collect and use Users' personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. We may use feedback you provide to improve our products and services.
- To provide service: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send Users information: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
- To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process payments: We use appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of personal information, username, password, transaction information, and data stored on our Site.
  • To improve our Site
  • To process payments
  • To run a promotion, contest, survey or other Site feature
  • To send periodic emails

6. How we protect your information

At Stone Innovations Ltd, we prioritize the security of your information. We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users occurs over a SSL secured communication channel and is encrypted and protected with digital signatures.

7. Sharing your personal information

We value your privacy and do not sell, trade, or rent Users' personal identification information to others. However, we may share generic aggregated demographic information, which is not linked to any personal identification information, regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. In some cases, we may engage third-party service providers to assist us in operating our business and the Site or to administer activities on our behalf, such as sending out newsletters or surveys. We will only share your information with these third parties if you have given us your permission to do so.

8. Third-party websites

As you browse our Site, you may come across advertising or other content that is linked to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. Please note that we do not control the content or links that appear on these external sites, and we are not responsible for the practices employed by websites linked to or from our Site. Additionally, these sites or services, including their content and links, may be subject to constant change. They may have their own privacy policies and customer service policies. We encourage you to review the privacy policies of any third-party sites you visit, as your interaction with those websites is subject to their terms and policies.

9. Changes to this privacy policy

We reserve the right to update or modify this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and notify you via email. We recommend that Users frequently check this page to stay informed about any changes regarding how we protect the personal information we collect. It is your responsibility to review this privacy policy periodically and become aware of any modifications.

10. Your acceptance of these terms

By using our Site, you indicate your acceptance of this privacy policy and the terms of service. If you do not agree to this policy, please refrain from using our Site. Continued use of the Site following the posting of changes to this policy will be deemed as your acceptance of those changes.

11. Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with Stone Innovations Ltd, or if you have any technical problems, suggestions, or site improvements, please contact us at: enquiries@stoneinnovations.co.uk.